1000’s of Virgin Media clients throughout the UK skilled widespread web, phone and TV outages all through Tuesday.
Downdetector, which tracks outages, mentioned round 50,000 individuals had reported issues with their companies at one level, with the glitch first observed by some clients shortly after 1am BST.
The trigger was not instantly clear however wreaked havoc for patrons, together with these counting on web and telephone connections for work. By late morning the worst of the problems had been resolved.
“Appears like Virgin Media is having points nationwide. A type of uncommon cases the place working from residence turns into problematic,” one Twitter person mentioned.
“I’m self-employed and work at home. Who at your organization shall I bill for the cash I’ll lose at this time whereas your web service is down?” one other tweeted.
Nevertheless, by the afternoon there have been studies the service was down once more. In a press release, a Virgin Media spokesperson mentioned: “Sadly, we have now seen a repeat of an earlier concern which is inflicting intermittent broadband connectivity issues for some Virgin Media clients.
“We apologise once more to these clients impacted and our groups are persevering with to work flat out to seek out the foundation reason for the issue and repair it.”
The outage was widespread sufficient that Virgin Media’s company web site was unavailable for a number of hours on Tuesday morning. Even after it was restored, the corporate needed to serve all customers the cellular model of the positioning, which was apparently being rebuilt on the fly.
The corporate’s on-line FAQ guarantees clients compensation for complete outages however solely on a per-day foundation, suggesting it could be at Virgin Media’s discretion as as to whether to pay out for a sub-day failure.